Intloop Knowledgebase AI

The problem

Intloop supports approximately 50,000 employees placed across client companies. Its HR and sales teams spent significant time answering repetitive questions about employment policies, employee rights, leave applications, internal procedures, and reporting processes. Employees often struggled to find the correct forms or understand how to submit leave requests, report issues, or access company policies — especially when working at client locations.

The solution

Ayonix implemented a secure RAG-based AI assistant that provides accurate, source-grounded answers from Intloop’s approved HR, sales, and operational documents.

• Creates a centralized knowledge base from HR policies, employee-rights guidance, sales policies, manuals, FAQs, and application forms.
• Lets employees ask questions in natural language through web and mobile chat.
• Returns answers with source references, document names, and relevant policy sections.
• Guides employees directly to the correct leave, issue-reporting, and internal application forms.
• Supports role-based access so employees, HR teams, managers, and sales teams see only authorized information.
• Reduces repetitive HR and sales inquiries by handling common questions automatically, with escalation to a human team when required.
• Provides analytics on common questions, missing documentation, unresolved requests, and knowledge-base improvement opportunities.

What we brought

• Private knowledgebase
• Source citations
• Access controls
• Department workflows

How we solved it

1. 1Ingest
2. 2Index
3. 3Retrieve
4. 4Cite
5. 5Review